Is the Services Marketing Dilemma costing you business?I took my car to be serviced a couple weeks ago. When the mechanic had finished, he handed me an invoice of all the checks and changes he’d made. The problem is I have a very limited understanding of cars. I can’t determine whether he actually repaired what he said he did; I have no way to know whether his work was sloppy or exceptional. Unless my car breaks down on the way home from the garage, I assume that he did a good job.